Privacy Policy – How Lucky PKR Protects Your Data

1About This Policy

Lucky PKR ("we", "us", "the Platform") is committed to protecting the privacy of every person who uses our services. This Privacy Policy sets out how we collect, use, store and share personal information when you register an account, make deposits in PKR, place bets, play casino games or interact with any part of the Lucky PKR platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which are part of the agreement between you and Lucky PKR.

2Information We Collect

We collect personal information in several ways when you use Lucky PKR. The main categories are:

We do not collect sensitive personal categories such as racial or ethnic origin, political opinions, religious beliefs or health data unless required by a specific legal obligation. Where identity documents are submitted for verification, they are handled with the highest level of care and deleted once verification is complete and the retention period has passed.

3How We Use Your Data

Lucky PKR uses the personal information we collect for the following purposes:

• Account management: To create and maintain your account, verify your identity and keep your profile up to date.
• Transaction processing: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain accurate financial records.
• Platform operation: To deliver the sportsbook, Game Lobby, Slots, Live Casino and all other features, and to ensure bets and game rounds are settled correctly.
• Customer support: To respond to your questions, resolve disputes and handle complaints in an efficient and fair manner.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeovers and other abuses of the platform.
• Responsible gaming compliance: To monitor account activity for signs of problem gambling and to apply any self-exclusion or limit settings you have requested.
• Platform improvement: To analyse how players use Lucky PKR so we can fix issues, improve features and make the overall experience better for everyone.
• Marketing communications: To send you information about promotions, bonuses and offers — only where you have opted in to receive such communications. You can unsubscribe at any time.

We do not use your data for purposes beyond those listed above without informing you first and, where required, obtaining your consent.

4Legal Basis for Processing

Lucky PKR processes your personal data on the following legal grounds depending on the nature of the activity:

• Contractual necessity: Processing required to fulfil the agreement between you and Lucky PKR — for example, operating your account and processing transactions.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification and anti-money-laundering checks.
• Legitimate interest: Processing carried out for fraud prevention, platform security and improving platform quality, where these interests do not override your privacy rights.
• Consent: Processing based on your explicit agreement, such as receiving promotional emails or push notifications. Consent can be withdrawn at any time without affecting any prior activity.

5Sharing Your Information

Lucky PKR does not sell or rent your personal data to third parties. We share your information only in the following limited and controlled circumstances:

• Payment providers: Information necessary to process your deposits and withdrawals is shared with payment service providers including JazzCash, Easypaisa, Raast and affiliated banking institutions. These providers are bound by their own privacy obligations.
• Identity verification services: When account verification is required, your submitted documents may be processed by a trusted identity verification partner operating under strict confidentiality agreements.
• Game providers: To deliver casino and slot games within the Lucky PKR Game Lobby and Live Casino, limited technical data is shared with the respective game software providers. No financial account details are passed to game providers.
• Legal and regulatory requirements: Where required by law, we may disclose information to relevant authorities. We will notify you of any such request where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of platform assets, your data may be transferred to the acquiring entity. You will be notified before any such transfer takes effect.

6Payment Data

All payments on Lucky PKR are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the transaction is processed through the relevant payment provider's own secure infrastructure.

Lucky PKR does not store full card numbers, CVV codes or mobile wallet PINs on its own servers. Transaction reference numbers and payment method identifiers (such as the last four digits of a card or a masked mobile number) may be retained for record-keeping and dispute resolution purposes.

If a payment is reversed by your bank or mobile wallet provider, Lucky PKR reserves the right to investigate the reversal and may temporarily suspend account activity until the matter is resolved.

7Cookies and Tracking

Lucky PKR uses cookies and similar tracking technologies to keep the platform running properly, remember your preferences and understand how players interact with different parts of the site.

The types of cookies we use include:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to stay logged in, maintain your session and use core features. These cannot be disabled.
• Performance cookies: These help us understand which pages are visited most, where errors occur and how players navigate the platform. The data is aggregated and does not identify individuals.
• Functional cookies: These remember your preferences — such as your preferred language setting or display options — to give you a more consistent experience across sessions.
• Marketing cookies: These are used only where you have given your consent, to show you relevant promotional content. You can withdraw consent at any time via your browser settings.

You can control and delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of the Lucky PKR platform.

8Data Retention

Lucky PKR retains your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by applicable legal obligations. The general retention periods are as follows:

• Account data: Retained for the duration of your active account, plus a period after closure as required to meet legal obligations and resolve any outstanding disputes.
• Transaction records: Financial transaction history is retained for a minimum of five years following each transaction, in line with standard record-keeping requirements.
• Identity documents: Verification documents are retained only as long as necessary to fulfil the verification purpose and any related legal obligations, after which they are securely deleted.
• Support communications: Customer support records including chat logs and complaint details are retained for a reasonable period to allow for follow-up and audit purposes.
• Marketing consent records: Records of your marketing preferences and consent are kept for as long as your account is active or until you withdraw consent.

When data is no longer required, it is deleted or anonymised so that it can no longer be linked back to you as an individual.

9Your Rights

As a Lucky PKR account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details at the bottom of this page.

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. We will do so unless there is a legal or contractual reason to retain it — for example, outstanding transaction records.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances, such as while a complaint is being investigated.
• Right to object: You can object to data processing carried out on the basis of legitimate interest, including any profiling used to personalise your experience on the platform.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting anything that happened before the withdrawal.

10Children and Minors

Lucky PKR is strictly an adult platform. No person under the age of 18 is permitted to register, access or use any part of the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that a minor has registered an account or provided personal information, the account will be immediately closed, all associated data will be deleted and any funds involved will be handled appropriately. If you believe a minor may have accessed Lucky PKR using your device, we recommend enabling parental control features on that device.

11Data Security

Lucky PKR takes the security of your personal data seriously. We have put in place a range of technical and operational measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and Lucky PKR servers is protected using TLS (Transport Layer Security) encryption.
• Stored personal data is encrypted at rest on our servers.
• Access to personal data within our team is restricted on a need-to-know basis, with role-based access controls in place.
• We conduct regular reviews of our security practices and update them in response to new threats or vulnerabilities.
• In the event of a data breach that could affect your rights or privacy, we will notify you promptly and take immediate steps to contain the incident.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials confidential and to log out of your account when using a shared device.

12Changes to This Policy

Lucky PKR may update this Privacy Policy from time to time to reflect changes in how the platform operates, how data is processed or in response to regulatory developments. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

For significant changes — particularly those that affect how we use your personal information or the rights available to you — we may notify registered players directly via the contact details held on their account. We encourage you to review this page periodically so you are always aware of the current policy.

Continued use of Lucky PKR following any update to this Privacy Policy constitutes your acceptance of the revised version.

13Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach the Lucky PKR team at any time. We aim to respond to all privacy-related enquiries within 30 days.